Shipping policy
Last updated: March 20, 2026
At Veyra, we aim to deliver your order safely and efficiently wherever you are.
Processing Time
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Orders are processed within 1–3 business days after payment confirmation
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Orders are not processed on weekends or public holidays
Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Method
All orders are shipped via:
Singapore Post (SingPost) – Registered Airmail with Tracking
This ensures your package is trackable and delivered securely.
Estimated Delivery Time
Delivery times vary depending on your location:
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Singapore: 2–5 business days
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Asia: 5–10 business days
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United States & International: 7–15 business days
Please note that delivery times are estimates and may vary due to customs, local postal services, or unforeseen delays.
Shipping Fees
Shipping charges are calculated based on Singapore Post rates and may vary depending on destination.
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Shipping cost will be shown at checkout
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Any promotional free shipping (if applicable) will be clearly indicated
Tracking Your Order
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All orders include tracking
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You will receive a tracking number once your order has been shipped
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Tracking updates may take 2–5 days to appear after dispatch
Customs, Duties & Taxes
For international orders:
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Customers are responsible for any customs duties, taxes, or import fees imposed by their country
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We are not responsible for delays caused by customs clearance
Delivery Delays
While we strive to deliver within the estimated timeframe, delays may occur due to:
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Customs inspections
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Postal service delays
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High shipping volumes
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Weather or unforeseen circumstances
Veyra is not responsible for delays once the package has been handed over to the shipping carrier.
Incorrect Address
Please ensure your shipping address is accurate.
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We are not responsible for orders shipped to incorrect addresses provided by the customer
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If an order is returned to us, additional shipping fees may apply for reshipment
Lost or Damaged Packages
If your order is lost or arrives damaged:
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Contact us within 48 hours of delivery
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Provide supporting evidence (e.g., photos or unboxing video)
We will investigate and assist with a resolution.
Contact Us
If you have any questions about shipping, please contact us: